Alert²
Operator workflows, maps, alarms, residents, staff, video, messaging, reports, and administration.
Platform overview →Support & Documentation
Technical help, training, and documentation.
Ask LSSI for technical help, training, or documentation for your system. Site-specific and private resources are provided through your authorized LSSI contact; there is no public document library here.
How do I request technical support?
Email [email protected] or call LSSI at 877-526-1485. Include the facility name, product or system, affected area or device, and what the operator is seeing.
Open this answer →Where do account-specific documents live?
Contact your authorized LSSI contact for site-specific documentation and account resources. Client and partner portals are not available on this website.
Open this answer →Can I request training?
Yes. LSSI can help with operator onboarding, administrator training, refreshers, and workflow-specific sessions. Email [email protected] and ask about Training.
Open this answer →Inovonics EchoStream
Transmitters, receivers, supervision, pendants, batteries, and wireless field-device guidance.
Contact support →TekTone
Tek-CARE systems, nurse-call stations, pull cords, pendants, and connected response workflows.
Contact support →CenTrak
TruView, resident safety, location hardware, pendants, pull cords, repeaters, and system context.
Contact support →CareNet+
LSSI CareNet+ LoRaWAN/BLE gateways, trackers, beacons, device onboarding, location workflows, and field troubleshooting.
Contact support →UniFi
Access controllers, readers, cameras, Protect, networking, and connected security environments.
Contact support →Network / Infrastructure
Switching, network design, servers, connectivity, and the infrastructure supporting connected LSSI systems.
Contact support →Training
Operator onboarding, administrator training, refreshers, and workflow-specific sessions.
Contact support →