Support questions
Questions before your next step.
Find a starting point for support, a project, or an Alert² demonstration.
How do I request technical support?
Email [email protected] or call LSSI at 877-526-1485. Include the facility name, product or system, affected area or device, and what the operator is seeing.
Open this answer →Where do account-specific documents live?
Contact your authorized LSSI contact for site-specific documentation and account resources. Client and partner portals are not available on this website.
Open this answer →Can I request training?
Yes. LSSI can help with operator onboarding, administrator training, refreshers, and workflow-specific sessions. Email [email protected] and ask about Training.
Open this answer →Which facility systems does LSSI work with?
LSSI provides design, installation, configuration, training, and support for care systems, access control, video surveillance, location awareness, and network infrastructure. Contact [email protected] to discuss the equipment and scope for your facility.
Open this answer →How can I request an Alert² demonstration?
Use the Request a demo form and describe your facility, current systems, and the tasks you want to explore. LSSI will review the request and follow up.
Open this answer →Can LSSI work with our existing systems?
LSSI reviews existing equipment, interfaces, and configuration as part of a project. Alert² connections depend on supported systems; a manufacturer listing alone does not establish software integration or guarantee compatibility.
Open this answer →What can installation and handoff include?
The agreed project scope can include equipment and cabling coordination, installation, configuration, documentation, and operator or administrator training. Contact LSSI to discuss your site requirements.
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